Frequently Asked Questions

If you register for a Blended Learning course, you will normally be enrolled in the online component on the next business day. You will receive an email from the Canadian Red Cross with instructions to access your online learning. We will also send you a separate email with additional guidance on getting started.
If your course is booked more than four weeks in advance, your online learning access email will be sent approximately three to four weeks before your in-class session. This is because the online component has a limited validity period and cannot be completed too far in advance. In Ontario, the online course completion certificate is valid for four weeks.

Course registrations are non-refundable unless LIVESAFELI cancels the course. Please review our refund and transfer policy before registering, as you will be asked to acknowledge and accept the terms during registration.
All refund or transfer requests must be submitted in writing to jamesli@livesafeli.com.
Our office hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays. We appreciate your patience and will respond to your request as soon as possible.
View our full policy here: refund policy

Once your refund request has been approved, please allow 5–15 business days for processing. We do our best to process approved refunds as quickly as possible.
If you paid by credit or debit card, it may take a few additional days for the refund to appear on your account, depending on your financial institution.

Your permanent certification will be available within five business days of completing your course.
If you need proof of certification sooner, you can request a temporary certificate from your instructor on the day of training. Temporary certificates are valid for 30 days.
If you did not receive a temporary certificate and require one, please contact us at jamesli@livesafeli.com or call our office for assistance.
Our office hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays.

Class sizes depend on the training venue and available classroom space. Most sessions accommodate 10–18 participants, with a maximum of 18.
We encourage participants to wash their hands regularly throughout the course, and we follow established protocols for sanitizing training equipment.

If you need First Aid and CPR certification for a work placement, employment, or an educational program, we recommend checking with your employer or school before registering. They may have specific certification requirements.
For an overview of our courses and help choosing the right option, please visit our course descriptions page or contact our office.
View our course descriptions here: (Insert link to course descriptions)
Please ensure you select the appropriate course before completing your registration.

Recertification eligibility depends on your existing certification and the course you wish to renew. The following requirements apply in Ontario and Alberta. Standard First Aid and CPR/AED recertification is not available in Newfoundland and Labrador.
Standard First Aid and CPR/AED Level C
To qualify for a recertification course, your previous certification must meet all of the following requirements:

Emergency First Aid and CPR/AED Level C
There is no separate recertification course for Emergency First Aid. To renew your certification, you must complete the full one-day Emergency First Aid and CPR/AED Level C course again.
CPR/AED Level C
To qualify for CPR/AED recertification, you must present proof of a previous certification on the day of your course. Your previous certification must:

If you are unsure whether you qualify, please contact our office before registering.

You do not need to bring any specific materials to participate in your course. However, you may wish to bring a pen and notebook for taking notes.
You will have access to an electronic version of the course manual, as printed copies are no longer provided. You are also welcome to bring snacks, drinks, or lunch to keep you comfortable throughout the day.

In 2018, the Canadian Red Cross discontinued the one-hour HCP add-on to CPR/AED Level C courses.
The current option for healthcare and other professional responders is the Basic Life Support (BLS) course. BLS focuses on developing confidence and competence in CPR, rapid assessment, essential life-support skills, and rapid defibrillation.
BLS is designed for:

If you completed your course in October 2017 or later, your certificate is available online through your Canadian Red Cross account.
To access it:

If you have trouble accessing your certificate, please contact the Canadian Red Cross for assistance.

Yes. As a Canadian Red Cross training provider, LIVESAFELI offers First Aid and CPR training recognized by the Workplace Safety and Insurance Board (WSIB).

Currently, there are no fully online First Aid and CPR courses recognized by the relevant governing bodies in Ontario.
We offer Blended Learning courses in Ontario and Alberta, combining self-paced online learning with in-person, hands-on training led by a Canadian Red Cross instructor. This format allows you to complete the theory portion at your own pace and spend less time in the classroom.
If you prefer to complete some of your learning online, Blended Learning may be a convenient option.

For Blended Learning courses, the online component must be completed before you can attend the in-person session.
If you experience difficulty accessing or completing your online learning, please contact us as early as possible, preferably at least five days before your scheduled class. This gives us time to help resolve access issues and allows you sufficient time to complete the online material, which can take up to eight hours depending on the course.
We also contact participants before their course to check whether they have successfully accessed their online learning. If you have not reported any issues before the course, you will not be eligible to transfer your booking because of incomplete online learning.
Please start your online course well in advance of your in-person session and let us know promptly if you need assistance.
You can reach us by phone or email at jamesli@livesafeli.com during our regular office hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays.

You can register through our website or contact our office by phone during regular business hours, Monday to Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays.
Our training venues are not LIVESAFELI office locations. Instructors are generally on-site only on the day of training and cannot assist with bookings or payments.

Payment is required at the time of registration to secure your place. Instructors cannot accept credit card payments at the training venue.
If you prefer to pay by e-Transfer, please contact our office for payment instructions. If you need help with registration or finding a suitable payment option, please call us, and we will do our best to assist.

The time required to complete the online component varies by course:

Actual completion times may vary, so please allow enough time to finish the material before your in-person session.
You do not need to complete the online component in one sitting. You can work through it in shorter sessions and resume where you left off by signing back into your My Red Cross account.
Please ensure all online learning is completed before attending your in-person training.